ManpowerGroup Greece, on behalf of our client, is seeking a mid level Workplace IT Administrator
Our client is an internationally recognized company operating in the cosmetics and hygiene care industry, with a strong global presence. With a long-standing commitment to innovation, sustainability, and high-quality products, the company combines science and tradition to deliver trusted solutions to consumers worldwide, while fostering a modern and people-centric working environment.
What you will do:
As an IT Support Administrator, you will provide daily technical support to end users, ensuring smooth IT operations and a high-quality user experience. You will act as a key point of contact for IT-related issues, supporting hardware, software, Microsoft 365 services, and collaborating with local and international IT teams.
Responsibilities:
Requirements:
Our client is an internationally recognized company operating in the cosmetics and hygiene care industry, with a strong global presence. With a long-standing commitment to innovation, sustainability, and high-quality products, the company combines science and tradition to deliver trusted solutions to consumers worldwide, while fostering a modern and people-centric working environment.
- Location: Athens - Eastern suburbs
- Working Model: Οn-site
- Contract type: 5‑Month Fixed-Term Employment Contract
- Level: Mid-level
- Reporting to: IT Manager
What you will do:
As an IT Support Administrator, you will provide daily technical support to end users, ensuring smooth IT operations and a high-quality user experience. You will act as a key point of contact for IT-related issues, supporting hardware, software, Microsoft 365 services, and collaborating with local and international IT teams.
Responsibilities:
- Provide 1st and 2nd level IT support to end users
- Deliver daily end-user IT support across hardware, software, and business applications
- Manage incidents and service requests through ServiceNow (SNow) and ensure timely resolution
- Support and troubleshoot Microsoft 365 environment including Outlook, Teams, OneDrive, and related services
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and meeting room equipment
- Provide hardware & workstation support, including setup, upgrades, replacements, and maintenance
- Prepare, install, and configure user workstations (Windows and Mac environments)
- Support onboarding and offboarding activities, including user account setup and equipment allocation
- Assist with user access management, password resets, and permission-related requests
- Perform basic system monitoring, patching, and software updates
- Maintain IT asset inventory and stock management
- Create and update technical documentation and user guides
- Follow IT policies, security standards, and cybersecurity best practices
- Escalate complex incidents when necessary and coordinate with specialized teams
- Collaborate with local and international IT teams to support infrastructure, applications, and global IT initiatives Liaise with external vendors and service providers when required
Requirements:
- Degree/Diploma in IT, Computer Science, Information Systems, or a related field
- Approximately 3 years of experience in IT Support, Helpdesk, Desktop Support, or a similar role
- Strong experience providing end-user IT support in a corporate environment
- Good knowledge of Microsoft 365 administration and user support (Outlook, Teams, OneDrive, SharePoint)
- Experience with incident and ticket management tools, preferably ServiceNow (SNow)
- Hands-on experience in hardware and workstation support, including laptops, desktops, printers, and peripheral devices
- Good understanding of Windows environments (macOS knowledge will be considered an asset)
- Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi, VPN connectivity)
- Experience with user account management and Active Directory environments will be considered a plus
- Strong troubleshooting and problem-solving skills
- Good command of English, both written and verbal
- Excellent communication and customer-service orientation
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Team spirit and ability to collaborate with both local and international stakeholders
Benefits:
- Competitive compensation package
- Private health insurance plan
- Laptop & Mobile Phone
- Modern, well‑equipped working environment
- Opportunity to collaborate with international IT teams and gain exposure to global projects
👥 Recruitment Process:
- If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
- As for the next steps, there will be 2 more interviews with the client either in person or online.
For any questions regarding this opportunity, please contact directly Georgios Komninos at the following email: [email protected]
