Summary
Apply with Concentrix!Description
We are looking for a Customer Success Advisor to provide expert support to cycling enthusiasts and customers in our growing e-bike and bicycle business. Join our team of #GameChangers and put your communication skills to work while helping riders choose the right products and complete their orders.
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Fluent in German
- Good Level of English
- Sports enthusiast; active cycling is a plus
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
- 100% work from home (anywhere in Greece)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through the Concentrix International Mobility program
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Greece is an equal-opportunity employer,
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
