We are looking for an enthusiastic Operations Manager I for one of our clients in Travel industry. Join our team of #GameChangers in Athens.
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece.
What we offer:
Indefinite contract
Competitive remuneration package (14 Salaries/year)
Achievable monthly performance bonus
Daily meal voucher in Up Hellas Mastercard
Private health insurance + Dental Care
Opportunities for international Career through Concentrix International Mobility program
Employee events
Free gym, well-being activities, and a rooftop cinema with Acropolis views
Enjoy your lunch break at our brand new corporate cafeteria
What you’ll be doing:
Essential Functions/Core Responsibilities
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
Attend business reviews with the client
Handle a team of team leaders
Candidate Profile
Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
Previous experience in a similar role is required, preferrably in BPO industry
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Willingness to work a flexible schedule
Working model : from the office (with the possibility for hybrid way of working)
Location : Athens, Greece
Working hours : Monday-Friday, normal business hours
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:
GRC Athens - Minwos 10-16Language Requirements:
English (Required), French (Required)Time Type:
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