ManpowerGroup, on behalf of Kärcher, a worldwide leader in cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent—front Officein Patra.
Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by its remarkable record of launching more than 90% of its products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.
100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company, and 92% feel encouraged to come up with new and better ways of doing things.
We are the Kärchers - Wanna WOW with Us?
Together towards a clean world!
📌 Location: Patra
📍 Working Model: On-Site
🖋️You will be reporting to: Branch Manager
Duties/Responsibilities:
- Customer Assistance
- Information and Counselling about Retail products, Spare parts/accessories
- Issue resolution with transport for customer deliveries
- Customer Complaints and claims assistance
- Support between internal departments, Kärcher branches, and customers
- Support for the internal and external commercial Network
- Sales support to the store customers
- Marketing Orders entry, Management, and support for their Campaigns
- Entry Management of General Customer Orders
- Issues Resolution with Standard & online channel orders
- Management support to the Logistics Department and the External Operator
- Reimbursements
- In-store stock management in collaboration with the Branch Manager
- Stock census in collaboration with the Branch Manager
- In-store customer experience optimization
Requirements
- A medium or High Degree in Professional Training, in Administration and Accounting will be valuable
- Minimum of 3 provable years of experience as a Customer Service agent
- Fluent in the English language, written and spoken.
- IT knowledge, at a user level (Word, PowerPoint, Excel)
- SAP knowledge will be valuable
- Organizational skills
- Customer-oriented
- Team worker
- Analytical Skills and detail-oriented
Benefits
💰Competitive Salary
🏥Medical Insurance
📈Bonus scheme
