The organization
Why Join Us? It's More Than a Job in Retail, It's Your Story.
At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
We’re looking for a Call Center Team Leader to lead and develop our customer service team. If you have experience in team management, a passion for performance, and a strong customer-first mindset, we’d love to meet you.
Responsibilities:
- Guide and empower the team of agents to achieve their goals.
- Monitor performance and implement strategies for continuous improvement.
- Organize coaching sessions and training programs to develop skills.
- Handle challenging cases and provide immediate solutions.
- Collaborate with the management team to enhance the customer experience.
- Ensure compliance with company policies and procedures while maintaining high-quality standards.
- Analyze call data and generate reports to optimize performance.
- Foster a positive and productive work environment.
Requirements:
- Bachelor's degree or relevant work experience.
- At least 2 years of experience in a leadership role within a call center.
- Strong understanding of call center processes and best customer service practices.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Excellent problem-solving and decision-making skills.
- Strong leadership and communication abilities.
- Results-driven mindset with a focus on performance management.
- Experience in coaching and mentoring teams.
- Ability to multitask and effectively prioritize tasks.
- Analytical mindset with a strong understanding of performance metrics.
- Fluency in English (additional languages are a plus).
What we offer:
- Competitive compensation & benefits package
- Bonus scheme
- Life & Health insurance
- Behavioral health programs
- Dynamic work environment
- Exciting opportunity to grow with the role
- Great experience in a well-known and respected growing business
- Continues learning opportunities
- Exclusive access to our innovative employee app, OrangeGen 🧡📲.
What Does OrangeGen Offer?
🔗 Connect: Engage with your colleagues and management seamlessly, ensuring you're always in the loop and part of our dynamic community.
🎉 Recognize: Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment.
🏆 Custom Rewards: Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements.
Are you ready to be the next #OrangeGen maker?
Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!
All applications will be treated with the strictest confidentiality.
