Sales Team Leader with English and Italian

Essential Functions/Core Responsibilities:

• Oversee daily operations and supervision of a team of call center associates, including monitoring attendance and performance in line with organizational policies and legal requirements.

• Coach team members effectively to achieve performance metrics, conducting performance reviews at least weekly.

• Identify performance issues, develop improvement plans, and implement corrective actions, up to termination if necessary.

• Ensure that service delivery meets contractual Key Performance Indicators (KPIs) and financial goals.

• Clearly communicate expectations to team members and provide timely updates.

• Serve as a subject matter expert for escalated customer calls when needed.

• Conduct regular team meetings to disseminate information and gather feedback, as well as organize team activities.

• Stay updated on internal processes, policies, and procedures, and participate in required development training.

• Uphold Concentrix values through behavior and attitude, acting as an advocate for team members.

Candidate Profile:

• A minimum of 3 years managing a Sales team, or equivalent team leader role

• At least 5 years experience in Sales

• Background in ad sales and sales management is preferred

• Preferably holds an Associate's degree in a related field with 2-4 years of relevant experience.

• Highly motivated with the ability to coach and develop teams to meet performance targets.

• Able to work under pressure and ensure task completion.

• Strong written and verbal communication skills in both English B2-C1 and Italian C2.

• Proven ability to lead teams in multitasking, prioritizing, and meeting deadlines.

• Capable of mentoring and providing direction to team members.

• Flexible with scheduling to meet business needs.

• Willingness to work on site from our office in Athens

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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