You will be responsible for managing team performance, providing guidance and coaching, ensuring quality and productivity targets are met, and acting as a point of escalation for complex cases
Responsibilities:
Team Management & Leadership
- Lead, motivate, and support a team of AML Advisors to ensure consistent high-quality output.
- Monitor daily workloads, allocate resources effectively, and manage team schedules to meet service level agreements (SLAs).
- Conduct regular team meetings and one-to-one coaching sessions.
- Provide training and ongoing development to enhance team skills in AML/CFT compliance and atypical operations analysis.
Operational Excellence
- Oversee the analysis of alerts and ensure cases are processed in order of priority and within regulatory deadlines.
- Perform quality control reviews to ensure adherence to internal procedures and regulatory standards.
- Act as the primary escalation point for complex or high-risk cases, providing guidance and making final recommendations when required.
- Ensure accurate and complete documentation of findings in the case management system.
- Collaborate with Quality Assurance, Compliance, and Client representatives to address operational issues and improve processes.
Compliance & Reporting
- Maintain an up-to-date understanding of AML/CFT regulations, industry trends, and typologies.
- Ensure team adherence to all internal policies, procedures, and client-defined guidelines.
- Track and report on team performance, quality scores, and productivity metrics to management and the client.
- Identify process gaps and recommend solutions for improved efficiency and risk mitigation.
Candidate profile:
- Proven experience in AML/CFT compliance, transaction monitoring, or financial crime operations OR Prior experience in a team leadership or supervisory role within a compliance, Contact center or operational environment.
- Fluency in French (C1 and above) and English (B2 and above) is required
- Strong knowledge of KYC, AML/CFT regulations, and suspicious transaction typologies will be a plus.
- Excellent analytical skills with the ability to make sound decisions under pressure.
- Strong communication and interpersonal skills, with the ability to lead and inspire a diverse team.
- Proficiency in case management systems and MS Office (Excel, Word, PowerPoint).
- High attention to detail and strong organizational skills.
- Flexibility to work rotating shifts as required.
- Willingness to work fully on site from our office in Athens
- Bachelor’s degree in Finance, Law, Business, or related field preferred.
Location:
GRC Athens - Minwos 10-16Language Requirements:
Time Type:
Full time2025-10-01If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
