Responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting.
Essential Functions/Core Responsibilities:
1. Automation of reports from internal and client systems and distribute reports to relevant stakeholders.
2. Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.
3. Add and enhance existing reporting solutions making report modifications.
4. Identifies key issues and patterns from partial/conflicting data.
5. Partner with business to communicate, coordinate the retrieval, processing and distribution of reports.
6. Reconcile databases and resolve any discrepancies.
7. Develop and maintain efficient performance reporting processes, databases and structure integrity.
Requirements:
- 1-2 years of experience as BI Associate/ Data Analyst/Business Analyst/RTA/WFM is required
- Bachelor's Degree preferred
- Excellent communication skills, both written and verbal in English (C1)
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Self-starter, strong sense of urgency, and works well under pressure.
- Excellent attention to detail.
- Experience with BPO business preferred
- Knowledge of data transformation tools (Power Pivot, ETL, RDBMS, and Data Visualization) is required
- Knowledge of M Language, T-SQL, SQL is preferred.
- Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo)
- Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
- Strong attention to analytics and data management.
- Sense of professionalism and ability to develop relationships.
- Willingness to work on site from our office in Athens during business hours Mon-Fri
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.
